Shipping Policy

Last updated: November 1, 2026

Thank you for shopping with True Authentics. Please review our shipping policy before placing your order.

Order Processing & Estimated Shipping Times

Standard orders are typically processed and shipped within 3–10 business days. This timeframe does not include shipping transit time, which begins once your order has been dispatched. Delivery times vary by destination and selected shipping method.

Certain products, including limited-edition merchandise, signed collectibles, preorders, and special releases, may require additional production or fulfillment time. Estimated shipping timelines for these items will be specified on their respective product pages.

Processing times are separate from shipping transit times. All shipping estimates are approximate and may vary due to order volume, production schedules, carrier delays, or circumstances beyond our control.

Preorders & Limited-Edition Releases

Preorder and limited-edition products may be produced or prepared after the ordering period closes.

These orders will ship according to the estimated timeline provided on the product page. Some exclusive releases may require several weeks for production, signing, authentication, and fulfillment.

If your order contains both ready-to-ship and made-to-order or preorder items, your items may be shipped together once all products are ready or order's with multiple items may be sent in separate shipments.

Shipping Methods & Costs

Shipping options and applicable charges are displayed at checkout based on your delivery address, order details, and available carriers.

Free shipping may be offered on select products or promotions, as indicated on the product page or at checkout.

Expedited shipping options, where available, apply only to delivery transit time after your order has been processed and dispatched. Selecting expedited shipping does not shorten production or preorder processing times.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

International Shipping & Customs

True Authentics ships internationally to eligible destinations, subject to carrier availability and applicable shipping restrictions.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, all applicable import duties, taxes, and customs-related fees are the responsibility of the customer.

These charges are not included in the product price or shipping cost unless specifically identified as prepaid at checkout.

True Authentics is not responsible for additional charges or delays resulting from customs processing.

Customers are responsible for complying with applicable import regulations in their destination country.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including apartment, unit, or suite numbers where applicable.

Please carefully review your shipping details before completing your purchase.

True Authentics is not responsible for orders that are lost, misdelivered, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

Orders affected by customer-provided address errors are not eligible for refunds or free replacements, except where required by applicable law.

If a package is returned to us due to an incorrect address, failed delivery, or refusal to accept the shipment, the customer will be responsible for any additional shipping costs associated with resending the order.

Address changes cannot be guaranteed after an order has been placed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates may take 24–72 hours to appear after a shipping label has been created or the package has been transferred to the carrier.

We recommend monitoring your tracking information regularly to stay informed about your delivery.

Lost, Stolen & Delayed Packages

Once your order has been dispatched, delivery is handled by the designated shipping carrier.

True Authentics is not responsible for packages that are lost or stolen after confirmed delivery, except where otherwise required by applicable law.

If your tracking information indicates delivery but you cannot locate your package, please contact the shipping carrier directly and check with household members, neighbors, or building management.

If your package is lost in transit, delayed, or arrives damaged, please contact us so we can review the situation and assist with a carrier investigation where appropriate.

Shipping delays outside our control do not automatically qualify an order for cancellation or refund. Applicable statutory rights remain unaffected.

All Sales Final & Order Cancellations

All sales are final. True Authentics does not offer refunds, returns, exchanges, or cancellations for change of mind, incorrect purchases, or customer ordering errors, except where required by applicable law.

Some products are produced on demand or released in limited quantities, and orders may enter production or fulfillment immediately after purchase.

If True Authentics makes an error in fulfilling your order, such as shipping an incorrect item, we will take responsibility and work to resolve the issue.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded, including applicable rights relating to faulty, incorrect, or undelivered goods.

For additional information, please refer to our separate Return & Refund Policy.

Contact Us

For shipping questions or assistance with an order, please contact:

True Authentics
Email: authenticsmedia@gmail.com

Please include your order number and name when contacting us so we can assist you efficiently.